Louis Fame Studios offers a curated range of furniture, décor, lighting, Smart Living products, and other goods sourced through multiple approved suppliers and fulfillment partners. Shipping methods, processing times, lead times, and delivery options may therefore vary depending on the product, supplier, and delivery destination.
Orders for in-stock items are generally processed after payment has been successfully confirmed. Processing and fulfillment times may vary for:
Made-to-order products
Custom products
Preorder products
Special-order furniture
Supplier-direct products
Oversized items
Estimated processing or lead times displayed on product pages, quotations, or order confirmations are estimates unless expressly stated otherwise.
Smaller products may be delivered through standard parcel or courier services.
Shipping costs and available delivery methods may depend on factors including:
Product size
Product weight
Delivery destination
Selected carrier
Shipping speed
Supplier location
Available shipping options and applicable charges may be displayed during checkout or communicated before an order is completed.
Furniture and other large or heavy products may require freight, specialist handling, or dedicated delivery services.
Depending on the product, supplier, and destination, available delivery options may include:
Curbside delivery
Threshold delivery
Room-of-choice delivery
White-glove delivery
The specific delivery service available for an order will be stated where applicable.
Where offered, white-glove delivery may include some or all of the following services:
Scheduled delivery
Placement inside the residence or specified room
Unpacking
Basic assembly
Packaging removal
The exact level of service depends on the product, delivery provider, location, and delivery package selected. Customers should review the applicable delivery details before completing an order where white-glove service is required.
Delivery dates and lead times are estimates unless explicitly guaranteed in writing.
Delays may occur due to circumstances including:
Manufacturing delays
Supplier availability
Carrier delays
Freight disruptions
Weather conditions
Customs procedures
Import processing
Public holidays
Remote or restricted delivery locations
Louis Fame Studios will make reasonable efforts to provide customers with relevant updates where information is available.
Customers should inspect products promptly following delivery.
If an item arrives visibly damaged, please take clear photographs of:
The product
The packaging
The shipping label
Any damaged areas
Please contact us at info.freshboxtech@gmail.com and include your order number, a description of the issue, and the relevant photographs.
Where reasonably possible, please retain the original packaging until the delivery issue or damage claim has been reviewed.
Selected products may be eligible for international shipping. Availability will depend on the product, supplier, destination, and applicable shipping restrictions.
Unless otherwise stated, international customers may be responsible for applicable:
Import duties
Customs charges
Taxes
Brokerage fees
Other government or import-related charges
These charges may be collected separately by customs authorities, carriers, brokers, or other third parties and may not be included in the price paid to Louis Fame Studios.
Delivery does not automatically include installation, assembly, electrical work, configuration, or other professional services.
Installation must be specifically included in the applicable order, quotation, project agreement, or service package.
Where installation is provided by an independent contractor or specialist provider, additional terms or requirements may apply.
For questions regarding shipping, delivery, freight, damaged deliveries, or available delivery services, please contact:
Louis Fame Studios
Email: info.freshboxtech@gmail.com
