REFUNDS & RETURNS POLICY

Louis Fame Studios carefully selects products for quality, design, and functionality. Because our store may include furniture, décor, technology, custom products, made-to-order products, and goods supplied by third-party partners, return eligibility can vary.

Standard Returns

Where eligible, unused products may generally be returned within [14 / 30] days after delivery. Eligible products should typically be:

  • Unused
  • Uninstalled
  • Undamaged
  • Complete
  • In original packaging
  • Returned with included accessories and documentation

Products That May Not Be Returnable

Unless defective or otherwise required by applicable law, the following may be non-returnable:

  • Customized products
  • Made-to-order products
  • Special-order furniture
  • Personalized goods
  • Installed products
  • Used products
  • Final-sale items
  • Clearance items
  • Opened hygiene-sensitive products
  • Products damaged after delivery
  • Services already performed

Furniture Returns

Eligible furniture returns may be subject to:

  • Return freight charges
  • Pickup costs
  • Restocking fees
  • Supplier return fees

Where permitted, these charges may be deducted from the refund.

Damaged Products

If your order arrives damaged, contact us promptly at info.freshboxtech@gmail.com. Include:

  • Order number
  • Description of damage
  • Photographs of the item
  • Photographs of packaging

Incorrect Orders

If you receive the wrong item, please contact us so we can review the order and determine the appropriate resolution.

Refund Processing

Approved refunds will normally be issued to the original payment method. Bank and payment-provider processing times may vary.

Affiliate or Third-Party Purchases

Some products promoted by Louis Fame Studios may be purchased directly from a third-party retailer or brand. Where the transaction is completed on a third-party website, that company’s return, refund, warranty, and shipping policies will apply.

Design Services

Design consultation fees, project retainers, visualization fees, procurement fees, deposits, and other professional-service payments may be subject to separate cancellation or refund provisions provided in the applicable proposal or service agreement.

Request a Return

To request a return, contact info.freshboxtech@gmail.com. Include your order number and reason for the request.